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FAQ

WHAT IS FIFA COLLECT™?

WHY HAS FIFA LAUNCHED A RANGE OF DIGITAL COLLECTIBLES?

HOW DOES THIS TIE INTO FIFA’S MISSION?

IS FIFA COLLECT NFTS?

IS THERE A SECONDARY MARKETPLACE?

WHAT PRODUCTS ARE AVAILABLE?

WILL THE DIGITAL COLLECTIBLES BE AVAILABLE TO EVERYONE?

HOW CAN I STAY CONNECTED WITH FIFA COLLECT?

WHAT IS A DIGITAL COLLECTION?

WHAT IS “MY WALLET”?

HOW CAN I OWN MY FIRST COLLECTIBLE?

WHY IS PROFILE VERIFICATION REQUIRED?

WHAT IS A VIP MEMBERSHIP CARD?

WHAT IS AN RTB?

HOW CAN I OBTAIN AN RTB COLLECTIBLE?

DO RTB COLLECTIBLES EXPIRE?

WHAT HAPPENS AFTER I OBTAIN AN RTB COLLECTIBLE?

HOW MANY RTBs CAN I HOLD?

CONVERTING RTBs INTO MATCH TICKET(S)

HOW TO GIFT YOUR FIFA COLLECT PACKS?

DELETE/CLOSE AN FIFA COLLECT ACCOUNT

HOW DO I BURN A COLLECTIBLE AND WHAT IS THE REDEMPTION CENTER?

DOES FIFA COLLECT SELL PHYSICAL ITEMS?

HOW DO COUPON CODES WORK?

DO YOU OFFER REFUNDS?